Frequently Asked Questions

Here are a few common questions we receive. If you still have questions, feel free to reach out and we will get your questions answered as soon as possible.

Call Us: 385-257-8866

What are your professional credentials?

Better Accounting maintains a staff of experienced licensed CPAs and accountants.

What experience do you have with QuickBooks?

We are QuickBooks vendors. We have a combined 25 years experience with QuickBooks.

Can you work at my office?

We have the ability to work remotely or in person for SLC clients only.

How big is your team?

We have 3 full time accountants.

How do you gain access to my books?

We utilize QuickBooks Online as much as possible to allow us access from anywhere. If you are using QuickBooks desktop, we use hosting services to allow us access to your files. QuickBooks has different designations for restricted access, which means you maintain control of your accounting. We can look but not touch.

How do you keep up with the latest tax laws?

Tax laws are always changing. We stay up to date by reading journals, newsletters and by taking continuing education courses as required by our firm.

How do you determine your fee to prepare my return(s)? Fixed fee or hourly rate?

We use a hybrid pricing model. We bill at an hourly rate with a fixed minimum fee, meaning we bill the greater of the fixed minimum fee or total hourly charged amount.

When do you require payment?

For ongoing work, we invoice every 2 weeks to mimic payroll. Tax filing is invoiced once the tax returns have been filed.

When can I expect to receive my completed tax returns back from you?

Due to the complexity of returns, some tax returns can be completed within a day or two while others could take a week or more. If you have a deadline or time frame in mind, let us know and we will work to get your return completed on your time schedule.

Do you outsource any of your services?

No, all our tax return and accounting work is completed by firm employees.

What happens if I get a notification about my return?

It is common to receive notifications in the mail from the IRS requesting information or notifying you of changes. When you receive a notification, please contact the Better Accounting office or send a copy of your notice to us immediately. We will then be able to provide you guidance and help you decide if you would like to address the notice or have us address the notice.

Will you store my tax information? How will it be stored and for how long?

Better Accounting stores a copy of your tax return and the working papers to prepare the return electronically for seven years. We recommend that you keep a copy of your return and original documents for the same time period.

Can I contact you after tax season if needed regarding myreturn?

Whether you have tax-related questions or other finance questions, we encourage you to voice any questions or concerns you may have. Better Accounting is a wealth of information and we hope to establish an ongoing relationship.

What are the best ways to separate my business and personal finances?

For small and individual business finances it can be challenging to separate business and personal finances. We recommend keeping separate bank accounts and credit cards. The separate accounts will ensure proper reporting and will help avoid comingling of assets.

What kind of guarantee do you offer?

Our guarantee is that if at any point you are not happy, you can leave. We do not have any term lengths or minimums. We are here to provide value every day. Because you are not locked into working with us, we must make sure to do right by our clients. We will always make sure we take care of our clients.